FAQ's
Q: Do you do custom or personalized orders?
A: Yes, and we are working on adding personalization to some of our products directly, but as of now you would need to message us via chat or email and we will work with you to create and list the product on our store.
Please note that it may take some time to create the new listing but once it's up, we'll send you the link so you'll be able to purchase the product.
Q: Do you offer expedited shipping?
A: Although there are some products that have the option to expedite the shipping, unfortunately we do not offer expedited shipping for all products at this time.
You will be able to see if the specific product can be expedited during the checkout process.
On a side note, more often than not, our items ship out faster than expected.
Q: How long does production take?
A: On average, production takes 1–2 business days.
Please note: laser-cut personalized metal art may take 5–10 business days.
Q: It’s been more than 2 days and my order still hasn’t shipped. Why?
A: Our team doesn’t work on weekends — we value family time. 💖 If you placed your order on a Friday after 3 PM PST or during the weekend, it will typically ship out by Tuesday or Wednesday.
Q: How long does shipping take?
A: Please check our Shipping Policy for more details on shipping times for specific products.
Q: I made a mistake with my order info. How do I fix it?
A: Please email us at hello@bestgifts305.com within 3 hours of placing your order. Once an order has shipped, we are no longer able to make changes.
Q: How do I cancel an order?
A: At Best Gifts 305, we pride ourselves on fast processing and shipping. Orders can only be canceled within 3 hours of being placed. To request a cancellation, email hello@bestgifts305.com right away.
Q: I tried chatting but couldn’t get through. Why?
A: Our customer support team is available during office hours: Monday–Friday, 9 AM – 5 PM PST.
If you need help outside of these hours, please email hello@bestgifts305.com . We’ll respond within 12 hours.
Q: How do I track my package?
A: Once your order ships, you’ll receive an email with your tracking number and courier details.
You can also check your order status anytime on our Order Tracking page.
Q: Why is my tracking not updating?
A: Oftentimes the tracking takes a day or two after processing for it to register in the shipping couriers system.
If your tracking has not updated and it has been more than a week, please reach out to us so we can check to see if the order possibly got lost in the mail and we'll be glad to send over a replacement.
Q: My order is marked as delivered, but I haven’t received it. What should I do?
A: Once the order has been placed, it will ship to the address provided. (If it is stuck "In Transit" for more than 2 weeks, please reach out and we'll be happy to check on your order for you.)
1. Double-check your mailbox or front porch area.
2. Sometimes orders are scanned as “delivered” 1–2 days early, so please allow a little extra time.
3. Contact your local post office with your tracking number for a detailed update.
4. In rare occasions, we've heard of cases where the courier will mistakenly leave the package with neighbors.
💌 Still have questions?
Click Contact Us or email us at hello@bestgifts305.com — we’re always happy to help!
